Ok, so I was out running errands and I thought to myself, my phone hasn't been working quite right for a while, plus I need a michigan number (after all I finally memorized my apartment address, so I need a new scrap of paper floating around with my cell number on it to replace the address scrap that I finally lost), so I should stop and get that fixed. I stopped at the kiosk in the mall (where the sales people seem to be more interested in testing the technology than actually selling it) and they told me where the nearest store with a customer service center is. So, I drove across town, went into the store and stood in line for about half an hour. I explained to they nice man behind the counter that whenever I dial a number or try to send a text message my phone has a brief identity crisis and looses contact with the outside world (or the nearest tower as the case may be). I've tried making encouraging comments about triangulating and meditating on the signal - ET phone home, but it doesn't seem to work. So, the nice man behind the counter explains to me that I am using old software on my phone, he can upgrade it but the computer is busy now (flossing? crafting poetry? we're not sure). He will get me a new number first. He types some stuff, scribbles some stuff on paper, types, clicks, types, asks me for my number half a dozen times and eventually gives me the number of "ez move" so that I can call and take care of it myself. Ok, so back to the "upgrade." I offered to leave my phone and go do some shopping (at the conveniently located Super K-Mart in the adjacent parking lot with a surprisingly long sleeved / cheap t-shirt section). An hour later I stroll back into the phone store and wait in line for another half hour. The other friendly gentlemen behind the counter grabs my phone "I have some bad news." Oh dear. "We finished the upgrade but now your screen is messed up." Messed up being the technical term for the screen being a scrambled mess of black and white pixels which are successfully encrypting any information that would normally be displayed. So, after lots more typing and clicking and asking me for my number I got a replacement phone. And now all is well, except that I think I might have lost the scrap with my apartment phone number on it and I definitely haven't memorized that one yet.
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2 comments:
There is way too much waiting politely in line to meet salespeople masquarading as nice gentlemen in your life. I thought only the British waited politely in line when complaining? You are supposed to shout and scream and kick up a fuss about it being your constitutional right to free speech that is being interfered with by their unreliable technology.
How do these things always seem to happen to you?
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